Most orders within New Zealand are shipped by NZ Post.
Shipping Costs (New Zealand)
All of our shipping prices depend on the total weight and size of your order.
To find the total weight of the order add the items you wish to purchase into the shopping cart and the shipping costs will be automatically calculated and displayed.
Shipping Costs (International)
If you wish to purchase from overseas, please contact email@example.com – as shipping prices will be calculated per the size and weight of your order, plus the destination.
Delivery Of Your Products
Orders placed with 5th Point New Zealand are shipped with NZ Post.
5th Point aims to have all items dispatched as soon as payment is received by the close of business on the 2nd full working day. 95% of all orders placed with 5th Point are in stock. Non-stocked items can take between 15 – 30 days for dispatch. All orders are processed in the order of being received.
1-2 Business Days – Wellington, Auckland, Christchurch, Queenstown
5-10 Business Days – Regional New Zealand
The above estimated delivery times are in business days (Monday through Friday) excluding public holidays.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated times may change due to changes in supply or circumstances beyond our control. Over 98% of all orders are shipped the same day. If an item is NOT in stock, delivery can take between 15 – 30 days. However, if we can substitue the product for either a better or similar product that is in stock, we will contact you. NON-stocked products are not returnable.
If your product has not arrived after the estimated delivery time, please contact us by email at firstname.lastname@example.org and reference your order confirmation number.
Unless otherwise agreed to by 5th Point, we will deliver your products to the address indicated on your order confirmation. If no-one is available to recieve the delivery, NZ Post will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.
We will use our reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.
Upon dispatch of your order you will receive a copy of your invoice by email, along with parcel tracking details.
In the event of express shipping being requested for an item(s) that is not in stock, you will only be charged standard shipping, and the item(s) will be shipped in such a way as to ensure it gets to you as fast as possible.
5th Point is able to deliver your items to your home, work or P.O. box address New Zealand wide, including all properly addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory, and you will be notified during the checkout process if this is necessary. For help with postage, please contact our head office on +64 (0)4 5867002.
If you wish to purchase an item from overseas, please contact: email@example.com
Placing Your Order
You may place an order by entering the quantity desired of a particular product(s) on the 5th Point web site and clicking the “Add To Cart” button.
When you place your order, you will be issued with an order number by email. Please ensure the email you supply us with is correct.
By placing an order, you make an offer to us to purchase the products you have selected, however, we do not formally accept your offer until payment is validated.
5th Point will make every effort to supply the selected products to you, and will notify you of your order being processed by sending you an order confirmation and confirm the total cost via email.
We will confirm acceptance of your order by sending you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email or telephone. 5th Point reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at our discretion.
These are displayed in NZD including GST.
The store price is the reccomended retail sale price suggested by the manufacturer or distributor of the merchandise.
Customers should note that the store price is the applicable indicative price at the time of listing, and may not reflect current market conditions.
The store price stated is an average across all our stores and distribution centres and may differ when purchasing offline.
5th Point is committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.
5th Point reserves the right to change prices for products displayed on www.5thpoint.co.nz at any time.
At 5th Point you can shop with total peace of mind. To return an item:
- Send an email to firstname.lastname@example.org stating your order number (found in your confirmation email) and the item/s you wish to return.
- Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address.
- Please ensure you include this RMA number with your returned item/s to enable us to process your refund promptly.
- Notify us of your intention to return the item/s within 7 days of us dispatching your order to you.
- The returned item/s must be received by us within 7 days of us providing you with an RMA number.
- The item/s must be returned to us in new condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact.
- The item/s must NOT be opened, used, worn or damaged, and in 100% re-saleable condition when we receive them back.
- The item/s are securely packed for return postage to ensure that the item and packaging is received back in original and re-saleable condition.
- Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
- Although products can be returned, the cost of any freight incurred is the responsibility of the customer.
- NON stocked items, Specials and Clearance items are not returnable.
- Your refund will be the amount you paid for the item/s returned (not including freight), net of a restocking fee of 15% of the invoiced total. The appropriate tax amount will be included with your refund.
- Shipping / handling / packaging costs are not refundable on returns.
- All refunds will attract a 15% processing/admin/handling fee, to avoid this please call or email to check stock availability.
- Our Sales team are NOT authorised to organise refunds over the phone, all request for refunds must be emailed.
- We reserve the right to issue a store credit in preference to a refund.
- Refunds may take up to 30 business days to be processed after receiving your returned item/s, and payed by cheque.
NON RETURNABLE / REFUNDABLE ITEM
Due to safety laws and 5th Point’s strict quality control we cannot accept RETURNS on certain products. As we are unable to verify the integrity of the product once it has been dispatched from our facility. We are unable to accept returns on the following product categories:
Lifting, Rigging, Height Safety, Rope Access Equipment and Rescue Equipment.
NON stocked items that require ordering from our supply chain are also NON returnable products, to avoid this please call or email to check stock availability.
When a Refund is arranged:
Refunds include all shipping and associated costs for the DOA product.
No refund will be given to you until 5th Point has received the DOA Product from you.
Refunds will be issued by cheque and may take up to 30 business days.
Goods Return Authorisation – A Must Have
A Goods Return Authorisation (GRA) is required for both replacement products and refunds.
Where Customer Service has provisionally determined that a product is DOA, Customer Service will issue you with a GRA. Products cannot be returned without a GRA. The product should be returned to 5th Point within 30 calendar days of the issuance of the GRA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation or registration that shipped with the product.
When a Replacement Product is arranged:
A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned DOA product.
The delivery time for the replacement product will be the same as stated for the original DOA product.
Replacement products are provided with the same Limited Warranty as the DOA product.
Your Data – Use And Protection
By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. If you so indicate on the appropriate section of your order form, by placing your order you also agree that we may use such data, other than credit card or bank details, in order to provide you with information from time to time on other 5th Point products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other 5th Point Products, you should indicate your non-agreement on the appropriate section of your order form.
You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such a request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.
Credit Card Fraud
Whilst 5th Point employs the latest in eWay security software for its transactions with our customers, 5th Point will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of 5th Point. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 (“Act”), where implied conditions and warranties cannot be excluded, any liability in 5th Point for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option 5th Point, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
5th Point reserves the right to change the Terms and Conditions of sale at any time.
No 5th Point employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
5th Point shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of 5th Point, and 5th Point shall be entitled to a reasonable extension of time for the performance of such obligations.